Privacy Policy

Welcome to Punch Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzapunchs.rest, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (https://pizzapunchs.rest), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. About Us

Punch Pizza is a food service business operating in the United States. We are dedicated to delivering high-quality pizza and dining experiences to our customers. For the purposes of this Privacy Policy, Punch Pizza acts as the data controller responsible for your personal information.

2. Information We Collect

We collect several types of information in connection with your use of our Services. The categories of information we collect include the following:

2.1 Personal Information You Provide Directly

When you interact with us — such as by creating an account, placing an order, making a reservation, signing up for our newsletter, or contacting our customer support — you may voluntarily provide us with personal information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (such as credit/debit card details — processed securely through third-party payment processors; we do not store full card numbers)
• Order history and preferences
• Account username and password
• Feedback, reviews, and survey responses
• Communications you send to us through email or contact forms

2.2 Information Collected Automatically

When you visit our website or use our online ordering platform, certain information is automatically collected by our systems and third-party analytics tools. This includes:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring URLs (websites that directed you to ours)
• Clickstream data and navigation patterns
• Date and time of visit
• Search queries entered on our website

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website, understand user behavior, and deliver relevant advertising. Cookies are small data files stored on your device. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Types of cookies we may use include:

• Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, login sessions)
• Analytical/Performance Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing/Advertising Cookies: Used to deliver personalized advertisements and track campaign performance

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you log in via a social account or interact with our social media content)
• Delivery partners (such as third-party delivery apps or platforms)
• Marketing and analytics providers
• Payment processors who may provide transaction verification information

2.5 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued ID numbers, financial account credentials, medical information, or biometric data. If such information is incidentally provided, we will delete it promptly and request that you do not submit it through our Services.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we may use your personal information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and transactions
• Manage your account and provide account-related services
• Communicate with you about your orders, reservations, and inquiries
• Coordinate delivery logistics and provide estimated delivery times
• Send order confirmations, receipts, and updates via email or SMS

3.2 Customer Support

• Respond to your questions, comments, complaints, and feedback
• Resolve disputes and troubleshoot problems
• Improve our customer service practices based on interaction data

3.3 Analytics and Service Improvement

• Analyze usage patterns to improve website functionality and user experience
• Understand which menu items and promotions are most popular
• Conduct internal research and develop new features or services
• Perform quality assurance testing and error monitoring

3.4 Marketing and Communications

• Send you promotional emails, newsletters, and special offers — only with your consent where required by law
• Personalize your experience with relevant product recommendations and offers
• Manage and measure the effectiveness of our marketing campaigns
• Display targeted advertisements through third-party advertising networks

3.5 Legal and Compliance Purposes

• Comply with applicable federal and state laws and regulations
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Punch Pizza, our customers, and the public
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Respond to lawful requests from government authorities

4. Legal Basis for Processing (Applicable Laws)

As a business operating in the United States, our data practices are governed by applicable federal and state laws, including:

• The Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive practices in commerce, including misrepresentations about data privacy
• The California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) — applicable to California residents (see Section 10 for California-specific rights)
• The CAN-SPAM Act, governing commercial email communications
• The Children's Online Privacy Protection Act (COPPA), governing data collection from minors under 13
• Other applicable state privacy laws as enacted

We process your data based on the following grounds: (a) performance of a contract (to fulfill your orders); (b) your consent (for marketing); (c) our legitimate business interests; and (d) compliance with legal obligations.

5. Sharing Your Information with Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We may share your personal information with trusted third-party vendors who assist us in operating our business and delivering our Services. These include:

• Payment processors (e.g., Stripe, Square, PayPal) for secure transaction processing
• Delivery and logistics partners to fulfill food delivery orders
• Email and marketing platforms (e.g., Mailchimp, Klaviyo) for communications
• Analytics providers (e.g., Google Analytics) for website usage data
• Hosting and cloud service providers who store our website and data
• Customer support software vendors

All third-party service providers are required to handle your data in a manner consistent with this Privacy Policy and are contractually prohibited from using your information for any purpose other than providing services to us.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Punch Pizza, our customers, or others
• Prevent, detect, or investigate fraud, security issues, or illegal activity

5.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website if such a change occurs and your information becomes subject to a different privacy policy.

5.4 Aggregate and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, or other purposes. This data does not constitute personal information under applicable privacy laws.

6. Data Security

Punch Pizza takes the security of your personal information seriously. We have implemented a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS-compliant third-party processors
• Access controls limiting access to personal information to authorized personnel only
• Regular security assessments and vulnerability testing
• Firewalls and intrusion detection systems
• Secure data storage practices with regular backups
• Employee training on data privacy and security best practices

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

7.1 General Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, ongoing business relationships).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

7.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you (we do not sell personal information).
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information. Punch Pizza does not sell your personal information.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different level of service as a result of exercising your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by contacting us at [email protected]. We will respond within 45 days of receiving your request, or notify you if we need an extension (up to an additional 45 days).

7.3 How to Submit a Privacy Rights Request

To exercise any of the privacy rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzapunchs.rest (Contact Form)

We may need to verify your identity before processing your request. This may involve asking you to confirm details associated with your account. We will not fulfill a request unless we can reasonably verify that the requestor is the person about whom we collected information or an authorized representative.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide you with a better browsing experience, understand how our site is used, and deliver relevant content and advertising.

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or manage your cookie preferences. You can update your preferences at any time by accessing our cookie settings or adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality of our website and limit certain features of our Services. For a detailed explanation of the cookies we use, their purposes, and how to control them, please visit our Cookie Policy.

You may also opt out of interest-based advertising through industry opt-out tools such as:

• Network Advertising Initiative (NAI) Opt-Out Tool
• Digital Advertising Alliance (DAA) Opt-Out Tool

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

10. Children's Privacy

Punch Pizza's Services are intended for use by individuals who are 18 years of age or older. Our website and online ordering platform are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are between the ages of 13 and 17, please obtain permission from a parent or legal guardian before using our Services or providing any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13 without verified parental consent, we will take immediate steps to delete such information from our records. If you believe we may have inadvertently collected information from a child under 13, please contact us immediately at [email protected].

11. International Data Transfers

Punch Pizza is based in the United States, and our Services are primarily directed at users located in the United States. However, your personal information may be accessed by our service providers or team members located in other countries.

If your information is transferred outside of your jurisdiction, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable laws. These safeguards may include contractual clauses, data processing agreements, or other legally recognized mechanisms for cross-border data transfers.

By using our Services from outside the United States, you acknowledge and consent to the transfer, storage, and processing of your personal information in the United States and other countries where our service providers operate.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or embedded content (such as maps, payment gateways, or delivery tracking tools). These third-party services have their own privacy policies, and we have no control over and assume no responsibility for their practices.

We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. As of the effective date of this Privacy Policy, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals; however, we offer other mechanisms to control your data, including cookie preferences and marketing opt-out options as described in this Privacy Policy.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzapunchs.rest
• Where required by law, provide you with prior notice via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this policy constitutes your acceptance of the revised Privacy Policy.

15. How to File a Complaint

If you believe that your privacy rights have been violated or that we have handled your personal information in a manner inconsistent with applicable law, we encourage you to contact us first so that we can address your concerns directly.

15.1 Contact Us Directly

To file a privacy complaint or inquiry, please contact our privacy team at:

• Email: [email protected]
• Website: pizzapunchs.rest

We will acknowledge receipt of your complaint within 5 business days and aim to resolve the matter within 30 days. If more time is needed, we will inform you of the expected timeline.

15.2 Complaints to Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the appropriate regulatory authority:

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to working with you to address your privacy concerns.

When contacting us about a privacy matter, please provide sufficient information for us to identify you and understand the nature of your inquiry or request, including your full name, email address, and a description of the concern.

This Privacy Policy was last reviewed and updated on April 8, 2026. Punch Pizza reserves all rights to amend this policy in accordance with applicable laws and regulations.